課程模塊 |
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課程章節(jié) |
課程內(nèi)容 |
第一階段：Configure and Troubleshoot Cisco Collaboration Infrastructure |
Configure and Troubleshoot Cisco Collaboration Infrastructure |
一 |
Network services |
·?DNS
·?DHCP
·?TFTP |
NTP & CDP |
·?NTP
·?CDP/LLDP |
二 |
Routing & Switch basice |
·?VLAN
·?Data VLAN
·?Voice VLAN
·?IP routing in Collaboration |
Muliticast |
·?IP Multicast
·?PIM |
三 |
VoIP Protocol（part 1） |
·?CUCM SCCP endpoints
·?CUCM MGCP gateways |
VoIP Protocol（part 2） |
·?CUCM SIP endpoints and trunks
·?CUCM H.323 gateways and trunks |
四 |
Real time protocol |
·?Voice and video codecs
·?RTP and RTCP |
Device Registration |
·?Device registration and redundancy
·?Codec selection |
五 |
Call Feature（1） |
·?Call park
·?Call Pickup |
Call Feature（2） |
·?BLF speed dials
·?Native call queuing |
VCall Feature（3） |
·?Call hunting
·?Meet-me |
第二階段：Configure and Troubleshoot Cisco Unified Communications Manager (CUCM) |
Configure and Troubleshoot Cisco Unified Communications Manager |
三 |
VoIP Protocol（part 1） |
·?CUCM SCCP endpoints
·?CUCM MGCP gateways |
VoIP Protocol（part 2） |
·?CUCM SIP endpoints and trunks
·?CUCM H.323 gateways and trunks |
四 |
Real time protocol |
·?Voice and video codecs
·?RTP and RTCP |
Device Registration |
·?Device registration and redundancy
·?Codec selection |
五 |
Call Feature（1） |
·?Call park
·?Call Pickup |
Call Feature（2） |
·?BLF speed dials
·?Native call queuing |
VCall Feature（3） |
·?Call hunting
·?Meet-me |
六 |
CUCM dial plan |
·?Globalized call routing
·?Local route group
·?Time-of-day routing
·?Application dial rules
·?Digit manipulations and presentations |
七 |
CUCM media resources |
·?TRP
·?MOH
·?CFB
·?Transcoder/MTP
·?Annunciator
·?MRG/MRGL |
八 |
CUCM mobility |
·?EM/EMCC
·?Device Mobility
·?Mobile Connect |
九 |
CUCM serviceability and OS administration |
·?Service activation
·?Database replication
·?CDR
·?CMR |
十 |
ILS/URI dialing |
·?Directory URI
·?ISL topology
·?Blended addressing |
十一 |
Call Admission Control |
·?CAC/ELCAC
·?RSVP
·?SIP preconditions |
十二 |
SAF and CCD |
·?SAF and CCD Feature |
第三階段：Configure and Troubleshoot Cisco IOS UC Applications and Features |
Configure and Troubleshoot Cisco IOS UC Applications and Features |
十三 |
CUCME phone registration and features |
·?SCCP Phones
·?SIP Phones |
十四 |
SRST phone registration and features |
·?CME-as-SRST
·?MGCP fallback |
十五 |
CUE |
·?AA
·?Scripting
·?Voiceview
·?Web inbox
·?MWI
·?VPIM |
十六 |
Cisco IOS media resources |
·?Conferencing
·?Transcoding
·?DSP management
·?MOH |
十七 |
CUBE |
·?SIP profiles
·?Early/delayed offer
·?DTMF interworking |
十八 |
Digital voice signaling (T1/E1 PRI) |
·?Q.921 and Q.931
·?Caller ID
·?Cisco IOS dial plan |
十九 |
SAF and CCD and CAC |
·?SAF and CCD
·?IOS CAC |
第四階段：Configure and Troubleshoot QoS and Security in Cisco Collaboration Solutions |
Configure and Troubleshoot QoS and Security in Cisco Collaboration Solutions |
二十 |
QoS: link efficiency |
·?LFI
·?MLPPP
·?FRF.12
·?cRTP
·?VAD |
二一 |
QoS: classification and marking |
·?Voice traffic
·?Video traffic |
二二 |
QoS: congestion management |
·?Layer 2 priorities
·?Low latency queue
·?Traffic policing and shaping |
二三 |
Security |
·?Security: default security features
·?Security: toll fraud |
第五階段：Configure and Troubleshoot?Cisco Unity Connection |
Configure and Troubleshoot?Cisco Unity Connection |
二四 |
CUCM Integration |
·?CUCM integrated with CUC |
二五 |
CUCME Integration |
·?CUCME integrated with CUC |
二六 |
Voice mail |
·?Single inbox
·?MWI |
二七 |
CUC Feature（1） |
·?Call handlers
·?CUC dial plan
·?Directory handlers |
二八 |
CUC Feature（2） |
·?Voicemail networking |
第六階段：Configure and Troubleshoot Cisco Unified Contact Center Express (UCCX) |
Configure and Troubleshoot Cisco Unified Contact Center Express |
二九 |
UCCX Integrated |
·?UCCX CTI integration
·?UCCX ICD functions
·?UCCX scripts customization |
第七階段：Configure and Troubleshoot Cisco Unified IM Presence |
Configure and Troubleshoot Cisco Unified IM Presence |
三十 |
CUCM Integration |
·?CUCM integration
·?Cisco Jabber for Windows |
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